F. IBAN Virtual em Euro ODIX

PART F — ODIX EURO VIRTUAL IBAN

This Part F applies when you open and use an ODIX Euro Virtual IBAN in the ODIX Pay App, including receiving and sending euro transfers. It must be read together with the General Terms and our Terms & Conditions. Words with capital letters have the meanings given in the General Terms.

Important: ODIX offers the Euro Virtual IBAN to you under our agreement with our account partner, a licensed electronic money institution in the EU (the "Account Partner"), and the euro account, IBAN and payment services are provided by the Account Partner. When you open a Euro Virtual IBAN, you also accept the Account Partner's own terms, and the Account Partner issues and holds the electronic money in your account.

1. EURO VIRTUAL IBAN AT A GLANCE

2. WHO PROVIDES THE SERVICE

2.1 The euro account, your IBAN, the issue and redemption of electronic money and the execution of euro payments are provided by the Account Partner, which is licensed as an electronic money institution by its national competent authority in the EU and supervised by that authority.

2.2 ODIX makes the Euro Virtual IBAN available to you in the App under its agreement with the Account Partner. Odix Technology AUS PTY. LTD. onboards you as an ODIX customer, carries out KYC and AML/CTF checks together with the Account Partner, and is the company you contact for support in the App.

2.3 ODIX confirms that it offers the Euro Virtual IBAN to you and that the Account Partner is the licensed provider of the account and the payment services. ODIX does not hold your euro funds and is not an electronic money institution.

2.4 The Account Partner's own documents apply to the euro account and payment services. Each has its own page in this Legal centre, with a summary and an explanation of how it relates to ODIX:

(a) F.1 Account Partner Terms and Conditions

(b) F.2 Account Partner Privacy Policy

(c) F.3 Account Partner Acceptable Use Policy

3. OPENING YOUR EURO VIRTUAL IBAN

3.1 You must meet the eligibility requirements of the General Terms and complete identity verification. The Account Partner may carry out its own checks and ask for further information or documents, including about the source of your funds. If information is not provided in time, your application may be suspended.

3.2 The IBAN is issued in your own name and may only be used for your own payments. You must keep your details up to date and tell us of any change without delay.

3.3 The Account Partner may decide not to open an account, and may close an account, in line with its terms.

4. RECEIVING MONEY

4.1 Euro payments sent to your IBAN are credited to your account as electronic money once the Account Partner receives them, and are shown in the App.

4.2 If money is credited to your account by mistake, you must tell us without delay, and the Account Partner may debit it. The Account Partner may return an incoming payment that it reasonably suspects is linked to fraud, money laundering, sanctions breaches or other unlawful activity.

5. SENDING MONEY

5.1 Before you confirm a transfer, the App shows you the amount, fees and, where relevant, the exchange rate. Once execution has started, a payment order cannot be cancelled.

5.2 Euro transfers within the EU/EEA reach the recipient's payment service provider no later than the end of the next business day after the Account Partner receives your order. Orders received outside the Account Partner's business hours are treated as received on the next business day. These time limits do not apply to transfers outside the EU/EEA, to non-EEA currencies, where your details are incorrect, or while anti-money laundering checks are carried out.

5.3 You are responsible for the recipient details. If you enter a wrong IBAN or account number, the payment is treated as correctly executed; the Account Partner will make reasonable efforts to trace and recover the money and may charge a recovery fee.

5.4 You must have enough balance to cover the transfer and its fees. A returned payment is credited back to your account, but the fees paid for it are not refunded.

6. YOUR PROTECTIONS

6.1 Check your transactions regularly. You must report an unauthorised or incorrectly executed payment without undue delay and no later than 13 months after the debit date. For an unauthorised payment, the Account Partner refunds the amount by the end of the next business day, unless it has reasonable grounds to suspect fraud.

6.2 If you are a consumer, your liability for unauthorised payments before you report the loss, theft or misuse of your security details is limited to EUR 50, unless you acted fraudulently or with gross negligence.

6.3 You may ask at any time for a missing or incorrect payment to be traced, free of charge.

7. FEES

7.1 Fees for the Euro Virtual IBAN are shown in the App. Banks and other payment systems may charge their own fees. The Account Partner's changes to its pricing take effect after 60 days' notice.

8. SUSPENSION AND CLOSURE

8.1 The Account Partner or ODIX may suspend or restrict your Euro Virtual IBAN where justified, for example for security reasons, suspected fraud or unlawful use, a legal requirement or a breach of these Terms or the Account Partner's terms.

8.2 You may close your Euro Virtual IBAN by contacting us. When it is closed, your remaining balance is redeemed at face value and transferred to an account you choose, after any fees owed are deducted.

9. COMPLAINTS

9.1 Questions and complaints should first be sent to us at support@odixpay.com. Complaints about the account or payment services provided by the Account Partner may also be made to the Account Partner under its Rules on Investigation of Complaints, and, if you are a consumer, to the competent supervisory authority in the Account Partner's EU country of establishment.