C.3 İade Politikası
PART C.3 — REFUND POLICY
This page forms part of Part C (ODIX Deposit by Card). It explains how the Refund Policy of our card-purchase partner, a licensed on/off-ramp partner (the "Card Purchase Partner"), applies when you use Deposit by Card in the ODIX Pay App, and summarises its main points.
Important: this is a summary prepared by ODIX for your convenience. The legally binding document is the Card Purchase Partner's Refund Policy, which is shown to you at checkout before you accept it and is available on request from support@odixpay.com. If this summary and the partner's document differ, the partner's document applies.
Item | Details |
|---|---|
Who decides refunds | The Card Purchase Partner |
Contact | The Card Purchase Partner's support channel shown at checkout (with the partner's refund form) |
ODIX role | Cannot cancel or refund a Deposit by Card order |
Published by | The Card Purchase Partner |
Partner version | Last updated by the Card Purchase Partner on 18 September 2023 |
Full document | Shown at checkout before you accept it; available on request from support@odixpay.com |
1. HOW THIS RELATES TO ODIX
ODIX makes Deposit by Card available in the ODIX Pay App. The service itself — the card payment, the exchange and the delivery of Digital Assets to your ODIX Wallet — is provided entirely by the Card Purchase Partner, which for customers in the United Kingdom and the European Economic Area is a company of its group established in the European Union.
Refunds for Deposit by Card orders are decided and paid by the Card Purchase Partner under its Refund Policy. ODIX cannot cancel, reverse or refund a Deposit by Card order, and we do not hold your card payment.
If you need a refund, contact the Card Purchase Partner directly. We can help you find your order details in the ODIX Pay App.
Note: the Card Purchase Partner's Refund Policy names other companies in its group. The company of the Card Purchase Partner's group you deal with is the one shown to you when you confirm your order.
2. WHEN A REFUND IS POSSIBLE
You have a right to a refund if the Card Purchase Partner does not send the Digital Assets to the address you gave in line with your order, or does not send fiat currency it should have sent.
Once the Digital Assets have been received in your wallet, the order cannot be refunded. If you no longer want them, you can only sell them at the market rate at that time.
3. HOW TO ASK FOR A REFUND
Contact the Card Purchase Partner's support channel shown at checkout with a completed refund form of the Card Purchase Partner, from the email address linked to your account with the Card Purchase Partner. The Card Purchase Partner will only start reviewing your request after your identity has been verified.
The Card Purchase Partner processes refund requests as soon as reasonably possible; the time depends on the reason for the request.
4. COSTS OF A REFUND
Any charges that arise when a refund is processed are paid by you and deducted from the amount refunded.
5. CHARGEBACKS
If something goes wrong with a card payment, contact the Card Purchase Partner's support first. If you raise a chargeback with your card issuer, the Card Purchase Partner investigates it and may suspend your account with the Card Purchase Partner and hold your funds during the investigation.
6. FULL DOCUMENT AND QUESTIONS
The complete Refund Policy of the Card Purchase Partner is shown to you at checkout before you accept it and is available on request from support@odixpay.com. The Card Purchase Partner may update it at any time; the version it currently publishes is the one that applies.
Questions about the card-purchase service go to the Card Purchase Partner through the support channels shown at checkout, or via support@odixpay.com. Questions about the ODIX Pay App go to us at support@odixpay.com.
