Questions about your account, card or payments? Find quick answers in our Help Center, or send us a message and our team will reply by email.
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Help Center
Step-by-step answers about your account, card, payments and the ODIX Pay app.
Open Help CenterEmail us
Write to our team at any time and we will reply to you by email.
info@odixpay.comOur offices
The ODIX companies are registered at these addresses.
- Australia45 Cambridge St, Lidcombe NSW 2141
- Canada329 Howe Street #1602, Vancouver
Send a message
Write to us
Tell us what you need and how we can reach you. Your message goes to our team at info@odixpay.com.
What happens next
You send your message
Choose a topic and tell us what you need.
Our team reads it
The topic helps us find the right answer for you.
We reply by email
To the address you give us. Please check your spam folder too.
Never share your card number, PIN, passwords or one-time codes in this form. ODIX will never ask you for them.
Before you write to us
A few things to keep in mind when you contact ODIX Pay.
Never send your card number, PIN, passwords or one-time codes by email or through the contact form. ODIX will never ask you for them.
If your message is about your account, write from the email address you use with ODIX Pay. It helps us find your account.
If your card is lost or stolen, freeze it in the ODIX Pay app first, then contact us.
We reply by email. Replies can take longer at busy times.
ODIX Pay services and some features may not be available in every country and depend on your location and eligibility.
Frequently Asked Questions
Send us a message with the form on this page or email info@odixpay.com. For quick answers, visit our Help Center.
